We’re all about making you happy! If you’re not 100% in love with your online purchase, no worries – you can easily request a return from anywhere in the world within 14 calendar days from the delivery date*.

We'll make it easy and stress-free for you. We’ll come to your address to pick up your return, or you can drop it off at the nearest service point**.

Once the item is returned to our facilities and verified, we will refund the purchase amount, deducting the applicable RETURN FEE :

SPAIN (Peninsula + Balearic Islands)	If the return is made in person: FREE
	If the return is shipped by the customer: FREE
	if the refund is issued in the form of a coupon or voucher: FREE
	If collected by EIGHT & ARGÔT + monetary refund: 8€ (Peninsula) | 10€ (Balearic Islands)
Canary Islands – Ceuta – Melilla – ANDORRA	10€
EUROPEAN UNION	15€
Cyprus – Malta – Azores – Madeira	25€
REST OF THE WORLD	35€

*Christmas Special: Orders placed from November 22nd will benefit from an extended return period until January 12th.
**Return handling may vary depending on the region/country. Please refer to our return, pickup, and refund procedures for each destination in the sections listed below.

Try your new shoes on a carpeted surface to keep the soles in good condition until you’re sure they’re the right fit. Returns will only be accepted if the item is received in the same condition it was delivered: unworn, in its original box (without any postal labels or stickers), and with all its accessories included.

Please note that EIGHT & ARGÔT cannot accept returns for items showing signs of damage. In such cases, the customer will be responsible for collecting the item from our facilities, and we won’t be able to issue a refund.

Notes on Returns and Refunds:

This website will not accept returns or exchanges reported or shipped outside the specified timeframes and conditions, nor items that are used, washed, damaged, or show signs of improper use.

Returned packages that have not been pre-authorized and processed via email, following the specific procedures set by EIGHT & ARGÔT for each region/country, will not be accepted.

For a monetary refund, you will receive the corresponding amount via the same payment method used for the purchase, within a maximum of 14 days from the return’s arrival and validation at our facilities.

For a refund in the form of a coupon, you will receive an email with your coupon code within a maximum of 14 days from the receipt and validation of the return.

If you apply a coupon/gift voucher to a new order and later request a return, the refund will be issued as a coupon/gift voucher up to the original value. If the original coupon/gift voucher value doesn't cover the full refund amount, the remaining balance will be refunded via monetary refund.

When applicable, any customs duties, charges, and import fees or taxes from the initial shipment to the customer are non-refundable, as they are collected by the customs authorities in the destination country.

For in-person purchases, only exchanges are accepted, either for a different size, style, or a coupon/credit voucher, provided the item is in perfect condition and returned within 14 calendar days from the purchase date (please check for an extended period during Christmas).

In case of a defective or incorrect product, the item will be returned and/or replaced free of charge, or the full amount paid will be refunded, including return costs, within a maximum of 14 days from receipt and validation at our facilities.

At EIGHT & ARGÔT, we follow strict quality controls, ensuring that our products are always inspected and validated before shipment. Irregularities in finishes and/or materials are not considered defects, as they are inherent imperfections resulting from the artisanal craftsmanship and its processes. Please note that leather is a noble, natural material, sometimes hand-dyed or hand-stamped, so veins, marks, wrinkles, pores, and variations in tone are normal and actually enhance its authenticity.