{"id":1920,"date":"2023-12-21T08:32:18","date_gmt":"2023-12-21T08:32:18","guid":{"rendered":"http:\/\/eightandargot.com\/?page_id=1920"},"modified":"2025-08-06T11:51:39","modified_gmt":"2025-08-06T09:51:39","slug":"politica-de-envio-cambios-y-devoluciones","status":"publish","type":"page","link":"https:\/\/eightandargot.com\/en\/politica-de-envio-cambios-y-devoluciones\/","title":{"rendered":"Shipping, exchanges and returns policy"},"content":{"rendered":"<style>.kb-row-layout-id1920_0a620b-c2 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id1920_0a620b-c2 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id1920_0a620b-c2 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);max-width:1000px;margin-left:auto;margin-right:auto;padding-bottom:var(--global-kb-spacing-sm, 1.5rem);grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id1920_0a620b-c2 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id1920_0a620b-c2 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id1920_0a620b-c2 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id1920_0a620b-c2 alignnone wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top\">\n<style>.kadence-column1920_439b5b-82 > .kt-inside-inner-col,.kadence-column1920_439b5b-82 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column1920_439b5b-82 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column1920_439b5b-82 > .kt-inside-inner-col{flex-direction:column;}.kadence-column1920_439b5b-82 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column1920_439b5b-82 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column1920_439b5b-82{position:relative;}@media all and (max-width: 1024px){.kadence-column1920_439b5b-82 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column1920_439b5b-82 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column1920_439b5b-82\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading1920_de977e-77, .wp-block-kadence-advancedheading.kt-adv-heading1920_de977e-77[data-kb-block=\"kb-adv-heading1920_de977e-77\"]{text-align:center;font-size:26px;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading1920_de977e-77 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading1920_de977e-77[data-kb-block=\"kb-adv-heading1920_de977e-77\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}@media all and (max-width: 767px){.wp-block-kadence-advancedheading.kt-adv-heading1920_de977e-77, .wp-block-kadence-advancedheading.kt-adv-heading1920_de977e-77[data-kb-block=\"kb-adv-heading1920_de977e-77\"]{font-size:20px;}}<\/style>\n<h6 class=\"kt-adv-heading1920_de977e-77 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading1920_de977e-77\">SHIPPING, EXCHANGES AND RETURNS POLICY<\/h6>\n\n\n<style>.kb-row-layout-id1920_9c7e69-e2 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id1920_9c7e69-e2 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id1920_9c7e69-e2 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);padding-top:var(--global-kb-spacing-md, 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class=\"kt-accordion-wrap kt-accordion-id1920_261cef-c2 kt-accordion-has-6-panes kt-active-pane-0 kt-accordion-block kt-pane-header-alignment-left kt-accodion-icon-style-basic kt-accodion-icon-side-right\" style=\"max-width:none\"><div class=\"kt-accordion-inner-wrap\" data-allow-multiple-open=\"true\" data-start-open=\"none\">\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-1 kt-pane1920_172007-13\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fe_truck kt-btn-side-left\"><svg viewbox=\"0 0 24 24\"  fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><rect x=\"1\" y=\"3\" width=\"15\" height=\"13\"\/><polygon points=\"16 8 20 8 23 11 23 16 16 16 16 8\"\/><circle cx=\"5.5\" cy=\"18.5\" r=\"2.5\"\/><circle cx=\"18.5\" cy=\"18.5\" r=\"2.5\"\/><\/svg><\/span><span class=\"kt-blocks-accordion-title\">  Shipping<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p class=\"has-text-align-center\" style=\"font-size:16px\"><strong>We ship almost WORLDWIDE to bring our shoes right to your doorstep!<\/strong><br>If you cannot find your region or country listed at checkout, please contact us and we will assist you with your order.<\/p>\n\n\n\n<p class=\"has-text-align-center\"><strong>Standard shipping is FREE within Spain<\/strong> (Peninsula and Balearic Islands).<br><strong>For the rest of the world, it\u00b4s already INCLUDED in the listed prices.<\/strong><\/p>\n\n\n\n<p class=\"has-small-font-size\"><em>For the Canary Islands, Ceuta, Melilla, the Azores, and Madeira, the shipping cost is calculated and added upon entering the destination details during checkout.<\/em><\/p>\n\n\n\n<p>The <strong>STANDARD SHIPMENTS<\/strong> are usually processed and sent within 2-3 business days.<br>In line with our commitment to sustainability and reducing our carbon footprint, we optimize collections by grouping shipments and reducing the frequency of pick-ups from the transport service.<\/p>\n\n\n\n<p>The <strong>EXPRESS SHIPMENTS<\/strong> (selectable option only available for Spain Peninsula and Balearic Islands, with an additional charge of \u20ac8) will be prioritised and shipped the next business day if the order is placed before 1:00 PM. Express orders placed after that time will ship one business day later.<\/p>\n\n\n\n<p>Once shipped, your order will arrive within the following estimated <strong>DELIVERY TIMES,<\/strong> depending on the destination*:<\/p>\n\n\n\n<figure class=\"wp-block-table has-small-font-size\"><table class=\"has-fixed-layout\"><tbody><tr><td class=\"has-text-align-center\" data-align=\"center\" rowspan=\"2\"><strong>SPAIN<\/strong> (Peninsula + Balearic Islands)<\/td><td class=\"has-text-align-center\" data-align=\"center\">Standard Shipping: 24h - 72h business days<\/td><\/tr><tr><td class=\"has-text-align-center\" data-align=\"center\">Express Shipping: maximum 24 business days<\/td><\/tr><tr><td class=\"has-text-align-center\" data-align=\"center\"><strong>PORTUGAL<\/strong><\/td><td class=\"has-text-align-center\" data-align=\"center\">Standard Shipping: 24h - 72h business days<\/td><\/tr><tr><td class=\"has-text-align-center\" data-align=\"center\">Canary Islands \u2013 Ceuta \u2013 Melilla \u2013 <strong>ANDORRA<\/strong><\/td><td class=\"has-text-align-center\" data-align=\"center\">Standard Shipping: 3 - 8 business days<\/td><\/tr><tr><td class=\"has-text-align-center\" data-align=\"center\"><strong>EUROPEAN UNION<\/strong><\/td><td class=\"has-text-align-center\" data-align=\"center\">Standard Shipping: 2 - 5 business days<\/td><\/tr><tr><td class=\"has-text-align-center\" data-align=\"center\"><strong>REST OF THE WORLD<\/strong><\/td><td class=\"has-text-align-center\" data-align=\"center\">Standard Shipping: 2 - 8 business days<\/td><\/tr><tr><td class=\"has-text-align-center\" data-align=\"center\">Argentina \u2013 Brazil \u2013 Colombia \u2013 Chile \u2013 Dominican Republic \u2013 Philippines \u2013 Malaysia \u2013 Moldova \u2013 Paraguay \u2013 Tunisia \u2013 T\u00fcrkiye\u2013 Uruguay<\/td><td class=\"has-text-align-center\" data-align=\"center\">Standard Shipping: depending on the destination country, within 5 - 15 business days<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p class=\"has-small-font-size\">*<em><em>Business days exclude weekends and public holidays. Depending on the destination, estimated delivery times may be delayed due to customs processing or delivery challenges. Deliveries to remote areas without a daily route may also experience longer delivery times.<\/em><\/em><\/p>\n\n\n\n<p class=\"translation-block\">All orders are shipped from Barcelona \u2013 SPAIN, and depending on the destination, the transport services are <strong>DHL EXPRESS, TIPSA and CORREOS<\/strong>. After shipment, you can track your package through the respective carrier\u2019s website using the tracking number and link provided via email.<\/p>\n\n\n\n<p>If you have any concerns about shipping or delivery times, feel free to contact us at shop@eightandargot.com, and we'll personally make sure your order reaches you without any issues.<\/p>\n\n\n\n<p><strong>Notes on Shipping:<\/strong><\/p>\n\n\n\n<p>When placing an order, it\u2019s important to pay attention and double-check your billing and shipping details. Make sure that all required fields are accurately and completely filled out to avoid delays or issues.<br>Please note that we are unable to deliver to P.O. boxes.<\/p>\n\n\n\n<p>If the purchase order includes more than one pair, our usual shoe boxes may be omitted from the shipment to optimize volume and ensure logistical sustainability.<\/p>\n\n\n\n<p>We recommend keeping the brown outer shipping box for reuse in the event of an exchange or return, ensuring adequate protection during transit.&nbsp;<\/p>\n\n\n\n<p>Shipping costs include transportation, packaging materials, processing fees, and handling. Please note that customs duties or charges, and import fees or taxes, if applicable at the destination, are not included and must be paid by the buyer upon delivery. These charges are determined by local regulations and procedures, which vary by country. The recipient is considered the importer and is responsible for complying with the applicable laws in the destination region.<\/p>\n\n\n\n<p>During peak activity periods such as sales, Black Friday, or Christmas, delivery times may be longer due to increased demand on transport services. We kindly ask for your understanding and note that EIGHT &amp; ARG\u00d4T cannot be held responsible for delays caused by the carriers.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-2 kt-pane1920_7bf878-cf\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fe_refreshCw kt-btn-side-left\"><svg viewbox=\"0 0 24 24\"  fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><polyline points=\"23 4 23 10 17 10\"\/><polyline points=\"1 20 1 14 7 14\"\/><path d=\"M3.51 9a9 9 0 0 1 14.85-3.36L23 10M1 14l4.64 4.36A9 9 0 0 0 20.49 15\"\/><\/svg><\/span><span class=\"kt-blocks-accordion-title\">  Exchanges<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p class=\"has-text-align-center\"><strong>The first exchange is FREE for SPAIN and PORTUGAL<\/strong>*<strong> if requested no later than 8 days after receiving your order.&nbsp;<\/strong><br>For exchanges from other regions or countries, you\u2019ll need to return the item for a refund and place a new order.<\/p>\n\n\n\n<p class=\"has-small-font-size\">*<em>Includes the Peninsula and the Balearic Islands. Excludes the Canary Islands, Ceuta, Melilla, Azores, and Madeira.<\/em><\/p>\n\n\n\n<p>If this initial free period is exceeded, you can still request an exchange up to&nbsp;<strong>14 calendar days<\/strong>** after delivery, subject to a single \u20ac5 exchange fee covering both processing and shipping. This fee also applies to any subsequent exchanges within the same order.<\/p>\n\n\n\n<p class=\"has-small-font-size\">**<em>Christmas Special: Orders placed from November 22nd will benefit from an extended exchange period until January 12th.<\/em><\/p>\n\n\n\n<p>Try your new shoes on a carpeted surface to keep the soles in good condition until you\u2019re sure they\u2019re the right fit.\nTo process an exchange, the item must be unused and in the same condition as received, including its original box. Items showing signs of use beyond initial handling or any damage will not be accepted for exchange.<\/p>\n\n\n\n<p class=\"has-small-font-size\"><\/p>\n\n\n<style>.kt-accordion-id1920_3b0bda-65 .kt-accordion-inner-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:10px;}.kt-accordion-id1920_3b0bda-65 .kt-accordion-panel-inner{border-top:0px solid transparent;border-right:1px solid transparent;border-bottom:1px solid transparent;border-left:1px solid transparent;background:#ffffff;padding-top:var(--global-kb-spacing-md, 2rem);padding-right:0px;padding-bottom:var(--global-kb-spacing-lg, 3rem);padding-left:0px;}.kt-accordion-id1920_3b0bda-65 .wp-block-kadence-pane .kt-accordion-header-wrap .kt-blocks-accordion-header{border-top:0px solid #eeeeee;border-right:0px solid #eeeeee;border-bottom:1px solid var(--global-palette6, #718096);border-left:0px solid 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.kt-blocks-accordion-header:focus-visible{border-top-color:#d4d4d4;border-top-style:solid;border-right-color:#d4d4d4;border-right-style:solid;border-bottom-color:#d4d4d4;border-bottom-style:solid;border-left-color:#d4d4d4;border-left-style:solid;}}@media all and (max-width: 1024px){.kt-accordion-id1920_3b0bda-65 .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible, .kt-accordion-id1920_3b0bda-65 .kt-accordion-header-wrap .kt-blocks-accordion-header.kt-accordion-panel-active{border-top-color:#eeeeee;border-top-style:solid;border-right-color:#eeeeee;border-right-style:solid;border-bottom-color:#eeeeee;border-bottom-style:solid;border-left-color:var(--global-palette3, #1A202C);border-left-style:solid;}}@media all and (max-width: 767px){.kt-accordion-id1920_3b0bda-65 .kt-accordion-inner-wrap{display:block;}.kt-accordion-id1920_3b0bda-65 .kt-accordion-inner-wrap .kt-accordion-pane:not(:first-child){margin-top:10px;}.kt-accordion-id1920_3b0bda-65 .kt-accordion-panel-inner{border-top:0px solid transparent;border-right:1px solid transparent;border-bottom:1px solid transparent;border-left:1px solid transparent;}.kt-accordion-id1920_3b0bda-65 .wp-block-kadence-pane .kt-accordion-header-wrap .kt-blocks-accordion-header{border-top:0px solid #eeeeee;border-right:0px solid #eeeeee;border-bottom:1px solid var(--global-palette6, #718096);border-left:0px solid #eeeeee;}.kt-accordion-id1920_3b0bda-65 .kt-accordion-header-wrap .kt-blocks-accordion-header:hover, body:not(.hide-focus-outline) .kt-accordion-id1920_3b0bda-65 .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible{border-top-color:#d4d4d4;border-top-style:solid;border-right-color:#d4d4d4;border-right-style:solid;border-bottom-color:#d4d4d4;border-bottom-style:solid;border-left-color:#d4d4d4;border-left-style:solid;}.kt-accordion-id1920_3b0bda-65 .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible, .kt-accordion-id1920_3b0bda-65 .kt-accordion-header-wrap .kt-blocks-accordion-header.kt-accordion-panel-active{border-top-color:#eeeeee;border-top-style:solid;border-right-color:#eeeeee;border-right-style:solid;border-bottom-color:#eeeeee;border-bottom-style:solid;border-left-color:var(--global-palette3, #1A202C);border-left-style:solid;}}<\/style>\n<div class=\"wp-block-kadence-accordion alignnone\"><div class=\"kt-accordion-wrap kt-accordion-id1920_3b0bda-65 kt-accordion-has-8-panes kt-active-pane-0 kt-accordion-block kt-pane-header-alignment-left kt-accodion-icon-style-basic kt-accodion-icon-side-right\" style=\"max-width:none\"><div class=\"kt-accordion-inner-wrap\" data-allow-multiple-open=\"false\" data-start-open=\"none\">\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-1 kt-pane1920_f4ed77-9d\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fe_arrowRightCircle kt-btn-side-left\"><svg viewbox=\"0 0 24 24\"  fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><circle cx=\"12\" cy=\"12\" r=\"10\"\/><polyline points=\"12 16 16 12 12 8\"\/><line x1=\"8\" y1=\"12\" x2=\"16\" y2=\"12\"\/><\/svg><\/span><span class=\"kt-blocks-accordion-title\">EXCHANGES FOR SPAIN AND PORTUGAL<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>You can make your exchange&nbsp;<strong>(1) ONLINE<\/strong> or&nbsp;<strong>(2)<\/strong>&nbsp;<strong>IN PERSON<\/strong>:<\/p>\n\n\n\n<p><strong>(1) <\/strong>To initiate an&nbsp;<strong>ONLINE EXCHANGE,<\/strong> send us an email at&nbsp;<a href=\"mailto:shop@eightandargot.com\">shop@eightandargot.com<\/a>&nbsp;with the subject \u201c<strong>CHANGE REQUEST \u2013 ORDER No. XXXXXX\u201d&nbsp;<\/strong>and include the following details:<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<ul class=\"wp-block-list\">\n<li class=\"has-small-font-size\">First and last name of the person who placed the order<\/li>\n\n\n\n<li class=\"has-small-font-size\">Order number<\/li>\n\n\n\n<li class=\"has-small-font-size\">Details of the shoes to be exchanged (style name and size)<\/li>\n\n\n\n<li class=\"has-small-font-size\">Details of the desired new pair (style name and size)<\/li>\n\n\n\n<li class=\"has-small-font-size\">Contact phone number<\/li>\n<\/ul>\n<\/blockquote>\n\n\n\n<p>You will receive a response email and authorization within 24\u201372 hours, and we will guide you through the next steps and instructions to proceed with the pick-up and exchange.<\/p>\n\n\n\n<p>Important: Packages will not be accepted for exchanges that have not been pre-authorized via email, following the procedure outlined above.<\/p>\n\n\n\n<p><strong>(2)<\/strong>&nbsp;You can also<strong>&nbsp;make your exchange IN PERSON and FREE of charge&nbsp;<\/strong>at any of our events or at our permanent EIGHT &amp; ARG\u00d4T location (<a href=\"https:\/\/eightandargot.com\/en\/artelier-eight-argot\/\">see address and appointment details<\/a>).<\/p>\n\n\n\n<p><strong>Notes on Exchanges:<\/strong><\/p>\n\n\n\n<p>You can exchange for a different size or different product\/model. If the new product is priced higher than the returned item, the price difference must be paid in advance. If the new product is priced lower, the difference will be refunded as a coupon for future online purchases.<\/p>\n\n\n\n<p>If the desired size or model is out of stock at the time of your exchange request, you will be notified. You will then have the option to choose another available alternative, or, if preferred, we can process it as a return, following the procedure explained below.<\/p>\n<\/div><\/div><\/div>\n<\/div><\/div><\/div>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-6 kt-pane1920_fbcd5a-cc\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fe_packageIcon kt-btn-side-left\"><svg viewbox=\"0 0 24 24\"  fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M12.89 1.45l8 4A2 2 0 0 1 22 7.24v9.53a2 2 0 0 1-1.11 1.79l-8 4a2 2 0 0 1-1.79 0l-8-4a2 2 0 0 1-1.1-1.8V7.24a2 2 0 0 1 1.11-1.79l8-4a2 2 0 0 1 1.78 0z\"\/><polyline points=\"2.32 6.16 12 11 21.68 6.16\"\/><line x1=\"12\" y1=\"22.76\" x2=\"12\" y2=\"11\"\/><line x1=\"7\" y1=\"3.5\" x2=\"17\" y2=\"8.5\"\/><\/svg><\/span><span class=\"kt-blocks-accordion-title\">  Returns<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p class=\"has-text-align-center\">We\u2019re all about making you happy! If you\u2019re not 100% in love with your online purchase, no worries \u2013<strong> you can easily request a return from anywhere in the world within 14 calendar days from the delivery date<\/strong>*<strong>.<\/strong><br><br><strong>We'll make it easy and stress-free for you.<\/strong> We\u2019ll come to your address to pick up your return, or you can drop it off at the nearest service point**.<\/p>\n\n\n\n<p>Once the item is returned to our facilities and verified, we will refund the purchase amount, deducting the applicable <strong>RETURN FEE<\/strong> :<\/p>\n\n\n\n<figure class=\"wp-block-table has-small-font-size\"><table class=\"has-fixed-layout\"><tbody><tr><td class=\"has-text-align-center\" data-align=\"center\" rowspan=\"4\"><strong>SPAIN<\/strong> (Peninsula + Balearic Islands)<\/td><td class=\"has-text-align-center\" data-align=\"center\">If the return is made in person: <strong>FREE<\/strong><\/td><\/tr><tr><td class=\"has-text-align-center\" data-align=\"center\">If the return is shipped by the customer: <strong>FREE<\/strong><\/td><\/tr><tr><td class=\"has-text-align-center\" data-align=\"center\">&nbsp;If you choose a refund in the form of a voucher or coupon: <strong>FREE<\/strong><\/td><\/tr><tr><td class=\"has-text-align-center\" data-align=\"center\">If the return is collected by EIGHT &amp; ARG\u00d4T: <br><strong>8\u20ac (Peninsula) <\/strong>|<strong> 10\u20ac (Balearic Islands)<\/strong><\/td><\/tr><tr><td class=\"has-text-align-center\" data-align=\"center\">Canary Islands \u2013 Ceuta \u2013 Melilla \u2013 <strong>ANDORRA<\/strong><\/td><td class=\"has-text-align-center\" data-align=\"center\"><strong>10\u20ac<\/strong><\/td><\/tr><tr><td class=\"has-text-align-center\" data-align=\"center\"><strong>EUROPEAN UNION<\/strong><\/td><td class=\"has-text-align-center\" data-align=\"center\"><strong>15\u20ac<\/strong><\/td><\/tr><tr><td class=\"has-text-align-center\" data-align=\"center\">Cyprus \u2013 Malta \u2013 Azores \u2013 Madeira<\/td><td class=\"has-text-align-center\" data-align=\"center\"><strong>25\u20ac<\/strong><\/td><\/tr><tr><td class=\"has-text-align-center\" data-align=\"center\"><strong>REST OF THE WORLD<\/strong><\/td><td class=\"has-text-align-center\" data-align=\"center\"><strong>35\u20ac<\/strong><\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p class=\"has-small-font-size\"><em>*Christmas Special: Orders placed from November 22nd will benefit from an extended return period until January 12th.<\/em><br><em>**Return handling may vary depending on the region\/country. Please refer to our return, pickup, and refund procedures for each destination in the sections listed below.<\/em><\/p>\n\n\n\n<p>Try your new shoes on a carpeted surface to keep the soles in good condition until you\u2019re sure they\u2019re the right fit. Returns will only be accepted if the item is received in the same condition it was delivered: unworn, in its original box (without any postal labels or stickers), and with all its accessories included.<\/p>\n\n\n\n<p>Please note that EIGHT &amp; ARG\u00d4T cannot accept returns for items showing signs of damage. In such cases, the customer will be responsible for collecting the item from our facilities, and we won\u2019t be able to issue a refund.<\/p>\n\n\n<style>.kt-accordion-id1920_eaf0fe-12 .kt-accordion-inner-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:10px;}.kt-accordion-id1920_eaf0fe-12 .kt-accordion-panel-inner{border-top:0px solid transparent;border-right:1px solid transparent;border-bottom:1px solid transparent;border-left:1px solid transparent;background:#ffffff;padding-top:var(--global-kb-spacing-md, 2rem);padding-right:0px;padding-bottom:var(--global-kb-spacing-lg, 3rem);padding-left:0px;}.kt-accordion-id1920_eaf0fe-12 .wp-block-kadence-pane .kt-accordion-header-wrap .kt-blocks-accordion-header{border-top:0px solid #eeeeee;border-right:0px solid #eeeeee;border-bottom:1px solid var(--global-palette6, #718096);border-left:0px solid 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.kt-accodion-icon-style-arrow ) .kt-blocks-accordion-header:focus-visible .kt-blocks-accordion-icon-trigger:after, body:not(.hide-focus-outline) .kt-accordion-id1920_eaf0fe-12:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-header:focus-visible .kt-blocks-accordion-icon-trigger:before{background:#ffffff;}.kt-accordion-id1920_eaf0fe-12 .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible, .kt-accordion-id1920_eaf0fe-12 .kt-accordion-header-wrap .kt-blocks-accordion-header.kt-accordion-panel-active{color:#444444;background:#ffffff;border-top-color:#eeeeee;border-top-style:solid;border-right-color:#eeeeee;border-right-style:solid;border-bottom-color:#eeeeee;border-bottom-style:solid;border-left-color:var(--global-palette3, #1A202C);border-left-style:solid;}.kt-accordion-id1920_eaf0fe-12:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle ) .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id1920_eaf0fe-12:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle ) .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger:before{background:#444444;}.kt-accordion-id1920_eaf0fe-12:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger{background:#444444;}.kt-accordion-id1920_eaf0fe-12:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id1920_eaf0fe-12:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger:before{background:#ffffff;}@media all and (max-width: 1024px){.kt-accordion-id1920_eaf0fe-12 .kt-accordion-panel-inner{border-top:0px solid transparent;border-right:1px solid transparent;border-bottom:1px solid transparent;border-left:1px solid transparent;}}@media all and (max-width: 1024px){.kt-accordion-id1920_eaf0fe-12 .wp-block-kadence-pane .kt-accordion-header-wrap .kt-blocks-accordion-header{border-top:0px solid #eeeeee;border-right:0px solid #eeeeee;border-bottom:1px solid var(--global-palette6, #718096);border-left:0px solid #eeeeee;}}@media all and (max-width: 1024px){.kt-accordion-id1920_eaf0fe-12 .kt-accordion-header-wrap .kt-blocks-accordion-header:hover, body:not(.hide-focus-outline) .kt-accordion-id1920_eaf0fe-12 .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible{border-top-color:#d4d4d4;border-top-style:solid;border-right-color:#d4d4d4;border-right-style:solid;border-bottom-color:#d4d4d4;border-bottom-style:solid;border-left-color:#d4d4d4;border-left-style:solid;}}@media all and (max-width: 1024px){.kt-accordion-id1920_eaf0fe-12 .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible, .kt-accordion-id1920_eaf0fe-12 .kt-accordion-header-wrap .kt-blocks-accordion-header.kt-accordion-panel-active{border-top-color:#eeeeee;border-top-style:solid;border-right-color:#eeeeee;border-right-style:solid;border-bottom-color:#eeeeee;border-bottom-style:solid;border-left-color:var(--global-palette3, #1A202C);border-left-style:solid;}}@media all and (max-width: 767px){.kt-accordion-id1920_eaf0fe-12 .kt-accordion-inner-wrap{display:block;}.kt-accordion-id1920_eaf0fe-12 .kt-accordion-inner-wrap .kt-accordion-pane:not(:first-child){margin-top:10px;}.kt-accordion-id1920_eaf0fe-12 .kt-accordion-panel-inner{border-top:0px solid transparent;border-right:1px solid transparent;border-bottom:1px solid transparent;border-left:1px solid transparent;}.kt-accordion-id1920_eaf0fe-12 .wp-block-kadence-pane .kt-accordion-header-wrap .kt-blocks-accordion-header{border-top:0px solid #eeeeee;border-right:0px solid #eeeeee;border-bottom:1px solid var(--global-palette6, #718096);border-left:0px solid #eeeeee;}.kt-accordion-id1920_eaf0fe-12 .kt-accordion-header-wrap .kt-blocks-accordion-header:hover, body:not(.hide-focus-outline) .kt-accordion-id1920_eaf0fe-12 .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible{border-top-color:#d4d4d4;border-top-style:solid;border-right-color:#d4d4d4;border-right-style:solid;border-bottom-color:#d4d4d4;border-bottom-style:solid;border-left-color:#d4d4d4;border-left-style:solid;}.kt-accordion-id1920_eaf0fe-12 .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible, .kt-accordion-id1920_eaf0fe-12 .kt-accordion-header-wrap .kt-blocks-accordion-header.kt-accordion-panel-active{border-top-color:#eeeeee;border-top-style:solid;border-right-color:#eeeeee;border-right-style:solid;border-bottom-color:#eeeeee;border-bottom-style:solid;border-left-color:var(--global-palette3, #1A202C);border-left-style:solid;}}<\/style>\n<div class=\"wp-block-kadence-accordion alignnone\"><div class=\"kt-accordion-wrap kt-accordion-id1920_eaf0fe-12 kt-accordion-has-9-panes kt-active-pane-0 kt-accordion-block kt-pane-header-alignment-left kt-accodion-icon-style-basic kt-accodion-icon-side-right\" style=\"max-width:none\"><div class=\"kt-accordion-inner-wrap\" data-allow-multiple-open=\"false\" data-start-open=\"none\">\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-1 kt-pane1920_1bb784-6e\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fe_arrowRightCircle kt-btn-side-left\"><svg viewbox=\"0 0 24 24\"  fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><circle cx=\"12\" cy=\"12\" r=\"10\"\/><polyline points=\"12 16 16 12 12 8\"\/><line x1=\"8\" y1=\"12\" x2=\"16\" y2=\"12\"\/><\/svg><\/span><span class=\"kt-blocks-accordion-title\">RETURNS FROM SPAIN (Peninsula and Balearic Islands)<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>You can choose from three easy options to return an item: <br><strong>(1) Use your own transport service \u2013 FREE<br>(2) Return it in person \u2013 FREE<br>(3) Request a pick-up to be arranged for you.<\/strong><\/p>\n\n\n\n<p><strong>(1) If you prefer to handle the return yourself<\/strong>, you'll be responsible for the return shipping cost. We recommend using a courier service or certified postal service, and keeping the shipping receipt with the tracking number. This option is FREE, and once the product arrives at our facilities and is validated, we'll refund the full purchase amount*.<\/p>\n\n\n\n<p>To initiate your return and before shipping the item, please send us an email at&nbsp;<a href=\"mailto:shop@eightandargot.com\">shop@eightandargot.com&nbsp;<\/a>with the subject \u201c<strong>RETURN REQUEST BY OWN MEANS \u2013 ORDER no. XXXXXX\u201d&nbsp;<\/strong>and include the following details:<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<ul class=\"wp-block-list\">\n<li class=\"has-small-font-size\">First and last name of the person who placed the order<\/li>\n\n\n\n<li class=\"has-small-font-size\">Order number<\/li>\n\n\n\n<li class=\"has-small-font-size\">Item(s) to be returned (style name and size)<\/li>\n\n\n\n<li class=\"has-small-font-size\">Contact phone number<\/li>\n\n\n\n<li class=\"has-small-font-size\">Reason for return (optional, but we value your feedback as it helps us improve).<\/li>\n<\/ul>\n<\/blockquote>\n\n\n\n<p>You will receive a response email and authorization within 24\u201372 hours, including all the necessary details, the return address, and clear instructions for sending the item back.<\/p>\n\n\n\n<p>Until we receive the item at our facilities, it\u2019s your responsibility. Any issues with the shipment or package will be handled by the transporte service you chose.<br>We can\u2019t accept returns with unpaid shipping fees. If the delivery carrier asks for payment when they drop off the package, we\u2019ll deduct that amount from your refund.<\/p>\n\n\n\n<p><strong>(2)&nbsp;<\/strong>You can also&nbsp;<strong>return the item\/s in person&nbsp;<\/strong>at any of our events or at our permanent EIGHT &amp; ARG\u00d4T location (<a href=\"https:\/\/eightandargot.com\/en\/artelier-eight-argot\/\">see address and appointment details<\/a>). This option is FREE, and we'll refund the full purchase amount*.<\/p>\n\n\n\n<p><strong>(3)&nbsp;<\/strong>Or,&nbsp;<strong>we can take care of everything and arrange the pick-up of the item to be returned with our courier service.<\/strong>In this case, you can request the refund as a coupon (FREE return), or as a monetary refund to the same payment method used for the purchase (with a fee of \u20ac8 for the Peninsula or \u20ac10 for the Balearic Islands deducted from the refund).<\/p>\n\n\n\n<p>To initiate your return, please send us an email at&nbsp;<a href=\"mailto:shop@eightandargot.com\">shop@eightandargot.com&nbsp;<\/a>with the subject \u201c<strong>RETURN REQUEST \u2013 ORDER no. XXXXXX\u201d&nbsp;<\/strong>and include the following details:<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<ul class=\"wp-block-list\">\n<li class=\"has-small-font-size\">First and last name of the person who placed the order<\/li>\n\n\n\n<li class=\"has-small-font-size\">Order number<\/li>\n\n\n\n<li class=\"has-small-font-size\">Item(s) to be returned (style name and size)<\/li>\n\n\n\n<li class=\"has-small-font-size\">Preferred refund method:<br>   a) As a coupon - FREE<br>   b) Monetary refund<\/li>\n\n\n\n<li class=\"has-small-font-size\">Contact phone number<\/li>\n\n\n\n<li class=\"has-small-font-size\">Reason for return (optional, but we value your feedback as it helps us improve).<\/li>\n<\/ul>\n<\/blockquote>\n\n\n\n<p>You will receive a response email and authorization within 24\u201372 hours, along with the next steps and instructions to arrange a pick-up by our courier and proceed with the return.<br>Once the product arrives at our facilities and is validated, the refund will be issued using the method you chose*.<\/p>\n\n\n\n<p class=\"has-small-font-size\"><em>*If you selected EXPRESS shipping for the initial delivery, the corresponding surcharge will not be refundable with any return option.<\/em><\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-9 kt-pane1920_45470c-6f\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fe_arrowRightCircle kt-btn-side-left\"><svg viewbox=\"0 0 24 24\"  fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><circle cx=\"12\" cy=\"12\" r=\"10\"\/><polyline points=\"12 16 16 12 12 8\"\/><line x1=\"8\" y1=\"12\" x2=\"16\" y2=\"12\"\/><\/svg><\/span><span class=\"kt-blocks-accordion-title\">RETURNS FROM EUROPEAN UNION COUNTRIES<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p class=\"has-text-align-center\">Applies to:<br><strong>Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, and Sweden.<\/strong><\/p>\n\n\n\n<p>To initiate your return, please send us an email at&nbsp;<a href=\"mailto:shop@eightandargot.com\">shop@eightandargot.com&nbsp;<\/a>with the subject \u201c<strong>RETURN REQUEST \u2013 ORDER no. XXXXXX\u201d&nbsp;<\/strong>and include the following details:<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<ul class=\"wp-block-list\">\n<li class=\"has-small-font-size\">First and last name of the person who placed the order<\/li>\n\n\n\n<li class=\"has-small-font-size\">Order number<\/li>\n\n\n\n<li class=\"has-small-font-size\">Item(s) to be returned (style name and size)<\/li>\n\n\n\n<li class=\"has-small-font-size\">Contact phone number<\/li>\n\n\n\n<li class=\"has-small-font-size\">Reason for return (optional, but we value your feedback as it helps us improve).<\/li>\n<\/ul>\n<\/blockquote>\n\n\n\n<p>You will receive a response email and authorization within 24\u201372 hours, along with all necessary preparation details, your return shipping label, and instructions to either schedule a pick-up with DHL Express (TIPSA for Portugal) or drop off the package at your nearest DHL Express service point, if you prefer.<\/p>\n\n\n\n<p>Once EIGHT &amp; ARG\u00d4T has received and validated the returned item, the purchase amount will be refunded, deducting the applicable return fee (\u20ac15 from the EU | \u20ac25 from Madeira and the Azores).<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-7 kt-pane1920_dc4f94-da\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fe_arrowRightCircle kt-btn-side-left\"><svg viewbox=\"0 0 24 24\"  fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><circle cx=\"12\" cy=\"12\" r=\"10\"\/><polyline points=\"12 16 16 12 12 8\"\/><line x1=\"8\" y1=\"12\" x2=\"16\" y2=\"12\"\/><\/svg><\/span><span class=\"kt-blocks-accordion-title\">RETURNS FROM NON-EU COUNTRIES<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p class=\"has-text-align-center\">Applies to:<br><strong>Albania, Algeria, Australia, Belize, Bosnia and Herzegovina, Brunei, Canada, Ecuador, Georgia, Gibraltar, Greenland, Guadeloupe, Guatemala, Hong Kong, Iceland, Indonesia, Israel, Japan, Kyrgyzstan, Kuwait, Liechtenstein, Morocco, Mexico, New Caledonia, New Zealand, North Macedonia, Oman, Puerto Rico, Qatar, R\u00e9union Islands, San Marino, Saudi Arabia, Serbia, Singapore, South Africa, South Korea, Switzerland, Taiwan, Thailand, United Arab Emirates, United Kingdom, United States, Uzbekistan, and Vietnam.<\/strong><\/p>\n\n\n\n<p>To initiate your return, please send us an email at&nbsp;<a href=\"mailto:shop@eightandargot.com\">shop@eightandargot.com&nbsp;<\/a>with the subject \u201c<strong>RETURN REQUEST \u2013 ORDER no. XXXXXX\u201d&nbsp;<\/strong>and include the following details:<\/p>\n\n\n\n<blockquote class=\"wp-block-quote has-small-font-size is-layout-flow wp-block-quote-is-layout-flow\">\n<ul class=\"wp-block-list\">\n<li>First and last name of the person who placed the order<\/li>\n\n\n\n<li>Order number<\/li>\n\n\n\n<li>Item(s) to be returned (style name and size)<\/li>\n\n\n\n<li>Contact phone number<\/li>\n\n\n\n<li>Reason for return (optional, but we value your feedback as it helps us improve).<\/li>\n<\/ul>\n<\/blockquote>\n\n\n\n<p>You will receive a response email and authorization within 24\u201372 hours, along with all necessary preparation details, your return shipping label, and instructions to either schedule a pick-up with DHL Express or drop off the package at your nearest DHL Express service point, if you prefer.<\/p>\n\n\n\n<p>Once EIGHT &amp; ARG\u00d4T has received and validated the returned item, the purchase amount will be refunded, deducting the applicable return fee (\u20ac35).<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-8 kt-pane1920_fd63fa-4a\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fe_arrowRightCircle kt-btn-side-left\"><svg viewbox=\"0 0 24 24\"  fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><circle cx=\"12\" cy=\"12\" r=\"10\"\/><polyline points=\"12 16 16 12 12 8\"\/><line x1=\"8\" y1=\"12\" x2=\"16\" y2=\"12\"\/><\/svg><\/span><span class=\"kt-blocks-accordion-title\">RETURNS FROM OTHER REGIONS\/COUNTRIES<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p class=\"has-text-align-center\">Applies to:<br><strong>Andorra, Argentina, Brazil, Canary Islands, Ceuta, Chile, Colombia, Dominican Republic, Malaysia, Melilla, Moldova, Paraguay, Philippines, Tunisia, T\u00fcrkiye, and Uruguay.<\/strong><\/p>\n\n\n\n<p>To initiate your return, please send us an email at&nbsp;<a href=\"mailto:shop@eightandargot.com\">shop@eightandargot.com&nbsp;<\/a>with the subject \u201c<strong>RETURN REQUEST BY OWN MEANS \u2013 ORDER no. XXXXXX\u201d&nbsp;<\/strong>and include the following details:<\/p>\n\n\n\n<blockquote class=\"wp-block-quote has-small-font-size is-layout-flow wp-block-quote-is-layout-flow\">\n<ul class=\"wp-block-list\">\n<li>First and last name of the person who placed the order<\/li>\n\n\n\n<li>Order number<\/li>\n\n\n\n<li>Item(s) to be returned (style name and size)<\/li>\n\n\n\n<li>Contact phone number<\/li>\n\n\n\n<li>Reason for return (optional, but we value your feedback as it helps us improve).<\/li>\n<\/ul>\n<\/blockquote>\n\n\n\n<p>You will receive a response email and authorization within 24\u201372 hours, including all the necessary details, the return address, and clear instructions for sending the item back.<\/p>\n\n\n\n<p>We\u2019ll guide you through the process, but you\u2019ll need to arrange the shipping and cover the return shipping costs (non-refundable). Make sure to use a certified postal service and follow our guidelines to prevent any additional charges or import fees. Otherwise, these costs will be deducted from your refund.<\/p>\n\n\n\n<p>Please keep the shipping receipt and tracking number, as the item is your responsibility until we receive it at our facilities. Once the product arrives and is validated, the purchase amount for the returned item will be refunded, deducting the applicable return fee (\u20ac10 from Canary Islands, Ceuta, Melilla, and Andorra | \u20ac35 from other countries).<\/p>\n<\/div><\/div><\/div>\n<\/div><\/div><\/div>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><strong>Notes on Returns and Refunds:<\/strong><\/p>\n\n\n\n<p>This website will not accept returns or exchanges reported or shipped outside the specified timeframes and conditions, nor items that are used, washed, damaged, or show signs of improper use.<\/p>\n\n\n\n<p>Returned packages that have not been pre-authorized and processed via email, following the specific procedures set by EIGHT &amp; ARG\u00d4T for each region\/country, will not be accepted.<\/p>\n\n\n\n<p>For a monetary refund, you will receive the corresponding amount via the same payment method used for the purchase, within a maximum of 14 days from the return\u2019s arrival and validation at our facilities.<\/p>\n\n\n\n<p>For refunds issued as a credit voucher, you will receive an email with your voucher code within 14 days of us receiving and validating your return.<\/p>\n\n\n\n<p>If you apply a coupon\/gift voucher to a new order and later request a return, the refund will be issued as a coupon\/gift voucher up to the original value. If the original coupon\/gift voucher value doesn't cover the full refund amount, the remaining balance will be refunded via monetary refund.<\/p>\n\n\n\n<p>When applicable, any customs duties, charges, and import fees or taxes from the initial shipment to the customer are non-refundable, as they are collected by the customs authorities in the destination country.<\/p>\n\n\n\n<p>For in-person purchases, only exchanges are accepted, either for a different size, style, or a coupon\/credit voucher, provided the item is in perfect condition and returned within 14 calendar days from the purchase date (please check for an extended period during Christmas).<\/p>\n\n\n\n<p>In case of a defective or incorrect product, the item will be returned and\/or replaced free of charge, or the full amount paid will be refunded, including return costs, within a maximum of 14 days from receipt and validation at our facilities.<\/p>\n\n\n\n<p>At EIGHT &amp; ARG\u00d4T, we follow strict quality controls, ensuring that our products are always inspected and validated before shipment. Irregularities in finishes and\/or materials are not considered defects, as they are inherent imperfections resulting from the artisanal craftsmanship and its processes. Please note that leather is a noble, natural material, sometimes hand-dyed or hand-stamped, so veins, marks, wrinkles, pores, and variations in tone are normal and actually enhance its authenticity.<\/p>\n<\/div><\/div><\/div>\n<\/div><\/div><\/div>\n<\/div><\/div>\n\n<\/div><\/div><\/div><\/div>\n\n<\/div><\/div>\n\n<style>.kb-row-layout-id1920_b677f5-b2 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id1920_b677f5-b2 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id1920_b677f5-b2 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);max-width:1000px;margin-left:auto;margin-right:auto;padding-bottom:var(--global-kb-spacing-sm, 1.5rem);grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id1920_b677f5-b2 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id1920_b677f5-b2 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id1920_b677f5-b2 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id1920_b677f5-b2 alignnone wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top\">\n<style>.kadence-column1920_6ec0f8-97 > .kt-inside-inner-col,.kadence-column1920_6ec0f8-97 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column1920_6ec0f8-97 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column1920_6ec0f8-97 > .kt-inside-inner-col{flex-direction:column;}.kadence-column1920_6ec0f8-97 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column1920_6ec0f8-97 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column1920_6ec0f8-97{position:relative;}@media all and (max-width: 1024px){.kadence-column1920_6ec0f8-97 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column1920_6ec0f8-97 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column1920_6ec0f8-97\"><div class=\"kt-inside-inner-col\">\n<p><\/p>\n\n\n\n<p class=\"has-text-align-center has-small-font-size\">For any questions, issues, or concerns, feel free to contact our <strong>Customer Service<\/strong>, at <a href=\"mailto:shop@eightandargot.com\">shop@eightandargot.com<\/a> or call us at +34 93 781 12 51.<\/p>\n<\/div><\/div>\n\n<\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>SHIPPING, EXCHANGE AND RETURN POLICY To resolve any questions, incidents or complaints, please contact our Customer Service at shop@eightandargot.com or by phone at 93 781 12 51.<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":22,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_kadence_starter_templates_imported_post":false,"_kad_post_transparent":"","_kad_post_title":"hide","_kad_post_layout":"normal","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"footnotes":""},"class_list":["post-1920","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Pol\u00edtica de env\u00edos, cambios y devoluciones - EIGHT &amp; ARG\u00d4T<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/eightandargot.com\/en\/politica-de-envio-cambios-y-devoluciones\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Pol\u00edtica de env\u00edos, cambios y devoluciones - EIGHT &amp; ARG\u00d4T\" \/>\n<meta property=\"og:description\" content=\"POL\u00cdTICA DE ENV\u00cdOS, CAMBIOS Y DEVOLUCIONES Para resolver cualquier duda, incidencia o reclamaci\u00f3n, ponerse en contacto con nuestro Servicio de Atenci\u00f3n al Cliente, v\u00eda shop@eightandargot.com o en el tel\u00e9fono 93 781 12 51.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/eightandargot.com\/en\/politica-de-envio-cambios-y-devoluciones\/\" \/>\n<meta property=\"og:site_name\" content=\"EIGHT &amp; ARG\u00d4T\" \/>\n<meta property=\"article:modified_time\" content=\"2025-08-06T09:51:39+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"13 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/eightandargot.com\/politica-de-envio-cambios-y-devoluciones\/\",\"url\":\"https:\/\/eightandargot.com\/politica-de-envio-cambios-y-devoluciones\/\",\"name\":\"Pol\u00edtica de env\u00edos, cambios y devoluciones - EIGHT & ARG\u00d4T\",\"isPartOf\":{\"@id\":\"https:\/\/eightandargot.com\/#website\"},\"datePublished\":\"2023-12-21T08:32:18+00:00\",\"dateModified\":\"2025-08-06T09:51:39+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/eightandargot.com\/politica-de-envio-cambios-y-devoluciones\/#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/eightandargot.com\/politica-de-envio-cambios-y-devoluciones\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/eightandargot.com\/politica-de-envio-cambios-y-devoluciones\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Portada\",\"item\":\"https:\/\/eightandargot.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Pol\u00edtica de env\u00edos, cambios y devoluciones\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/eightandargot.com\/#website\",\"url\":\"https:\/\/eightandargot.com\/\",\"name\":\"EIGHT &amp; 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